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Article

How Xanterra is standing out in a ‘sea of sameness’

Understanding customer behavioural data is vital in the travel industry but never more so than now. The chief marketing officer of Xanterra...
Best Western: it won’t be a boring night

Pamela Whitby chats to the CEO of Best Western about the Channel 4 series that...

How to power a personalised experience from the...

All successful travel and hospitality companies put CX first but there is always...

How Xanterra is making CX magic with marketing

In an exclusive interview, The Xanterra Collection CMO Betsy O’Rourke reveals why...

Fake reviews: time to come out fighting
Facebook and The Culture Trip talk travel trends
A long day in the life of a hotel GM
Air NZ aims to turn its loyalty card into “ultimate travel companion”

Anonymous, (Nov 24, 2011)

Air New Zealand is taking an initiative to transform its loyalty card into a “travel companion”. The airline’s Airpoints...

U.S. Department of Transportation fines Spirit Airlines $50,000

Anonymous, (Nov 24, 2011)

The U.S. Department of Transportation (DOT) has fined Spirit Airlines $50,000 for violating federal aviation laws and the...

A&K’s new service promises smoothest airport transition

Anonymous, (Nov 23, 2011)

Luxury travel company Abercrombie & Kent (A&K) has introduced its new airport concierge service that will see passengers...

Christophe Peymirat to lead EMEA and APAC operations of Egencia

Anonymous, (Nov 23, 2011)

Travel management company Egencia has appointed Christophe Peymirat as senior vice president Egencia EMEA & APAC, following...

Australian group buying retailer launches travel site for deals

Anonymous, (Nov 23, 2011)

Australian group buying retailer, OurDeal, has launched a dedicated travel site for domestic and international holiday deals.

Encouraging signs for Britain’s tourism sector

Anonymous, (Nov 23, 2011)

Few days after receiving £27 million injection of funding, national tourism agency VisitBritain has witnessed another...

Qantas’ campaign on Twitter results in negative publicity

Anonymous, (Nov 22, 2011)

Only a few days ago Qantas chose to come up with special offers for its most loyal customers to thank them for their support...

HotelClub appoints new commercial director

Anonymous, (Nov 22, 2011)

Accommodation booking website HotelClub has appointed Chaminda Ranasinghe as its commercial director.

Brands have been quick to embrace Google+: study

Anonymous, (Nov 22, 2011)

Around 61 percent of the world’s top 100 brands had pages on Google+ less than a week after the search company allowed them,...

Rising to the challenge of ever-increasing customer expectations

Anonymous, (Nov 21, 2011)

IN-DEPTH: By making the most of the data and information available about their customers, travel companies have a unique...

Travelocity to connect travellers with user-generated content

Anonymous, (Nov 21, 2011)

Online travel company Travelocity has decided to introduce new tools on its site as part of its efforts to help consumers make...

Expedia’s ad sales arm focuses on social media integration capabilities

Anonymous, (Nov 21, 2011)

Online travel company Expedia, which has been focusing on building a powerful online community where consumers can share their...

Adjusting to a new era of deep customer engagement as a travel markete

Anonymous, (Nov 17, 2011)

IN-DEPTH: Most of the travel companies are planning to increase their overall digital marketing spend in 2012. Even as the travel...

New foursquare site lays huge emphasis on discovery

Anonymous, (Nov 16, 2011)

foursquare.com has introduced a new version of its website, laying “huge emphasis on discovery”.

Half of consumers don’t want to be bothered in social networks: global...

Anonymous, (Nov 16, 2011)

Businesses are wasting time and money trying to reach people online without realising many resent big brands invading their...

Offering personalised travel guide based on friends’ experiences

Anonymous, (Nov 16, 2011)

The list of new ventures that are focusing on improving the trip planning process by shaping up holidays based on friends’...

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