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Article

5 Travel industry majors: bleak numbers and the spin...

Booking, Expedia, TripAdvisor, IHG and Hilton have all announced predictably dire results which they tempered with talk of things getting...
Out of the big box: when flexible hotel inventory...

In a week where Accor became the latest to launch a hotel office, is there reason to...

How data will help London light the way to...

With a few exceptions, the hospitality industry is still shuttered in the UK...

Travel freeze but it won't last forever

History tells us that travel innovation accelerates in a recession but this time...

Ice hockey vs hotels, and ways to win the CRM game
Made for millennials: is 2020 the time for timeshare?
Harness data to excel at the cross-sell, says Caesars Entertainment
7 ways to make RM less short-term and more strategic

Tom Bacon, (Nov 6, 2018)

Guest columnist Tom Bacon considers how RM can become more tactical by thinking beyond the usual 30-day booking window

AirAsia dares to dream

Pamela Whitby, (Nov 5, 2018)

From new destinations to digital market places and an initial coin offering, a low-cost Asian airline is facing down industry...

3 tips for managing travel data breaches

Keith Dewey, (Oct 30, 2018)

Since GDPR and the UK Data Protection Act 2018 came into effect in May there have been some high-profile airline data breaches....

Can you dare to dream of variable capacity in RM?

Tom Bacon, (Oct 24, 2018)

In an environment where the whole basis for RM is optimal allocation of fixed capacity, is there another way? There just might...

How EasyHotels is making a neat bed in budget

Sally White, (Oct 17, 2018)

As prices continue to rise in travel, the future looks bright for budget, and the future looks orange. Sally White reports

Data science no doddle, says Trainline

Pamela Whitby, (Oct 9, 2018)

Investment in data is helping Trainline to build innovative solutions that deliver customer value in the fast-growing rail...

When marketing and RM walked into the sunset

Tom Bacon, (Oct 8, 2018)

RM and marketing have typically been two distinct functions but with new ancillary fees, the drive towards personalisation and...

Purpose of trip: it’s time for airlines to get granular

Tom Bacon, (Sep 24, 2018)

From business to leisure or even bleisure, there are a huge variety of options available to travellers, and the opportunity for...

Customer-centricity: the new competitive edge for airline RM?

Tom Bacon, (Sep 4, 2018)

Guest columnist Tom Bacon takes a look at how airline RM is evolving and identifies four ways to deliver change

Why Middle East travel deserves a closer look

Sally White, (Sep 3, 2018)

As travellers from the region go more international and digital, the opportunities for travel companies, including Amadeus,...

6 steps to converting travel consumers from lookers to bookers

Pamela Whitby, (Aug 23, 2018)

Converting the traveller is always a challenge but EyeforTravel’s latest report has some useful advice

Why applying probability to personalisation could be the answer

Tom Bacon, (Aug 21, 2018)

How confident are you that your marketing messages really are engaging your audience rather than infuriating your customers? Tom...

Privacy vs security: first fines reveal shift in data protection landscape

Keith Dewey, (Aug 15, 2018)

Thanks to internal training and better practices the transition to GDPR has been relatively smooth, but it is no time for...

How TUI is cruising into the future with data

Pamela Whitby, (Aug 2, 2018)

The UK-based package holiday provider has always been data driven and continues to invest in new technologies for competitive edge

Consider this: airlines need to rethink the travel funnel to sell more

Tom Bacon, (Jul 31, 2018)

Analysts are increasingly interested in what travellers buy after they have booked their flight but what about the pre-purchase...

5 ways for airlines to bust the inspiration myth

Tom Bacon, (Jul 23, 2018)

Is an airline’s role in the inspiration phase of the travel journey overblown? Tom Bacon doesn’t think so but believes that...

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