Qantas has become the first airline to go for complete migration to the full Amadeus Altéa Customer Management Solution.

Published: 10 Oct 2008

Qantas has become the first airline to go for complete migration to the full Amadeus Altéa Customer Management Solution.

The airline will manage its entire sales, reservations, inventory and departure control functions with Amadeus' solution.

"The recent migration of the carrier to the new check-in and flight boarding system, Altéa Departure Control – Customer, is an unprecedented milestone in the industry and makes Qantas the first to become fully operational on the entire Altéa platform," stated the company. "For the first time, the passenger processing system of a major carrier is now hosted on new generation technology, allowing Qantas, its passengers and check-in agents to benefit from a single view of all passenger details at every touchpoint."

By using a new user interface, which replaces the cryptic screen, the check-in staff is now prompted with the latest intelligence to decide whether to offer passengers priority boarding, flow-forward to earlier flights, chosen seat preferences, upgrades or re-accommodate passengers in real-time when necessary.

Qantas' chief information officer Jamila Gordon said, "Exceptional customer service is a key competitive weapon and you can only deliver this by understanding the needs of individuals which is what the integrated Altéa system provides." She added, "As the operating environment for airlines gets tougher, it is essential that technology is able to both deliver greater operational efficiency as well as support the implementation of policies that build customer loyalty and drive increased revenues."