RightNow Technologies hosted more than 4.1 million customer service interactions for ba.com during the disruptions cause

RightNow Technologies hosted more than 4.1 million customer service interactions for ba.com during the disruptions caused by the August industrial action last year.

Published: 22 Feb 2006

RightNow Technologies hosted more than 4.1 million customer service interactions for ba.com during the disruptions caused by the August industrial action last year.

The company shared that neither it nor British Airways had prior warning of the disruptions that would lead to a huge usage spike concentrated across a three-day period.

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